How to pass the identity verification (KYC)?

What is identity verification?

Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”. WhiteBIT Australia currently only accepts Australian Citizens or Residents.

 

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes, and other functionality.

 

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

Please note: registration, verification and use of services are permitted only to persons who have reached the age of 18.

Forbidden countries and territories

Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, U.S. Virgin Islands, Territory of Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, the Democratic People’s Republic of Korea, The Northern Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, United Kingdom, Trinidad and Tobago, Venezuela, Myanmar, and temporarily occupied territories of Ukraine.

What are the verification levels on WhiteBIT Australia?

To make the user verification process even more transparent and convenient, we are introducing verification levels: a new, structured approach to identity verification. From now on, the verification level determines the range of services available to the user. The higher the level, the more ecosystem functionality will be available to you. The verification level upgrade procedure takes only 2-5 minutes. You just need to upload the necessary documents to gain access to new opportunities.

Why have we implemented a multi-level system?

We have developed this system so that verification is not just a requirement, but a clear and convenient mechanism. The new structure is a solution based on the principles of transparency, speed, and trust.

Transparency

Previously, users went through a single verification procedure and gained access to all features by default. Although this seemed convenient, it also created confusion, not every product was clearly linked to the documents provided, and changes in legislation were not always reflected in real time.

With levels, this connection is clear: each KYC level clearly shows which functionality becomes available to the user, so you always know what you have access to now and what you need to do to move forward.

Convenience

Each upgrade takes only a few minutes, and you only need to provide the documents required for that particular level. It's easier, faster, and much more responsive to the needs of platform users. If you complete the highest level, you will gain access to all the others.

Safety

With each new level of verification, security measures become more stringent. For example, users at the highest level must verify their address. This multi-layered protection ensures that sensitive functions such as fiat transactions and card issuance have more robust security measures in place, and that data remains encrypted and stored in accordance with strict compliance standards such as GDPR.

How to improve your level?

Each level corresponds to a specific set of documents that unlocks access to new products, from simple crypto transactions to full access to fiat funds and more. This step-by-step structure makes it easy to increase your verification level as your needs evolve.

Please note: currently, there are the following restrictions on WhiteBIT Australia:

  • collateral balance and related features (margin trading, futures, crypto loans) are restricted;
  • QuickSend is unavailable;
  • Shake2Send is unavailable.

    To update the level, you need to perform the following actions:
    1. Go to the verification page and update your current level.

2. Upload the required documents, add any missing information, or complete video verification — depending on the level you want to confirm.

3. Get confirmation. Verification takes from a few minutes to 24 hours, depending on system load.

To successfully upgrade your level, it is important to upload only clear photos and valid documents, fill out the form correctly, especially your residential address, and check that the information matches your personal documents.

Please note: current access to the exchange's functionality will not be canceled. It will remain active until the verification rules are updated, after which you will simply be able to see your level.

Available levels

Level 0 (Beginner)

Available functionality:

  • Viewing the exchange's functionality and demo tokens

     

Level 1 (Basic)

  • Applicant data
  • ID
  • Liveness check
  • Questionnaire (for EU users)

     

Available functionality:

  • Level 0 functionality

How to pass identity verification on the website?

Go to “Account settings” and open the "Verification" section.

 

Important: the verification section is only available to registered users.



 

1. Select your country.



 

Please note: WhiteBIT Australia only accepts Australian citizens or residents. For non-Australian citizens who are Australian residents, please see a list of forbidden countries and territories whose documents we do not currently accept in the relevant section of this article.

 

2. Agree to our processing of your personal data.



 

3. Fill in the form with your data: first name, last name, gender, date of birth and residential address.



 

4. Select an identity document. There are 2 options available: Drivers license or Passport. Choose the most convenient option and take a photo of the document.



 

Let's take a closer look at each of the proposed options:

  • Drivers license. Take a picture of the front and back of your Drivers license.
  • Passport. Take a picture of your Passport page.

     

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

 

5. Video verification. You must verify your face by turning your head from side to side. This can be done either through the app or the web version.



 

6. Additional information. To continue the verification procedure, you need to answer a few more questions. If you provided a passport as your primary document, you also need to provide a Proof of Address document (council rates notice, Australian tax assessment, bank statement (no older than 3 months) or utility bill (no older than 3 months).



 

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Please note: it is currently not possible to re-upload documents for KYC verification.

 

Done! You’ll receive an email as soon as we check your documents.

 

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

Verification section 

In the "Verification" section, you will have the opportunity to go through KYC (verification procedure) again to update your data if needed.

How long will it take to check identity verification (KYC)?

Usually, applications are processed within 1 hour, however, sometimes verification can take up to 24 hours.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the "Verification" section will be updated.

If you made a mistake while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.

Support

In case of any questions related to the functionality of our exchange, you can:

  • Leave a request on our website;
  • Write to the support email: support@whitebit.au;
  • Write to the chat using the button in the lower right corner of the screen.

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