What is identity verification?

Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”. We currently require you to provide 100 points of ID. Each document is assigned a point value, and you are required to submit enough documents to meet or exceed 100 points.
Customers must be Australian Citizens or Residents.

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes, and other functionality.

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

Forbidden countries and territories

Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, U.S. Virgin Islands, Territory of Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, the Democratic People’s Republic of Korea, The Northern Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, United Kingdom, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar, and temporarily occupied territories of Ukraine.

How to pass identity verification on the website?

Go to “Account settings” and open the "Verification" section.

Important: the verification section is only available to registered users.

1. Select your country.

Please note: a list of forbidden countries and territories whose documents we do not currently accept, in the relevant section of this article.

2. Agree to our processing of your personal data.

3. Fill in the form with your data: first name, last name, gender, date of birth and residential address.

4. Select an identity document. There are 2 options available: Drivers license or Passport. Choose the most convenient way and take a photo of the document.

Let's take a closer look at each of the proposed options:

• Drivers License. Take a picture of the front and back of your Drivers License.

• Passport. Take a picture of your Passport page.

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

5. Video verification. You must verify your face by turning your head from side to side. This can be done either through the app or the web version.

6. Additional Information . To continue the verification procedure, you need to answer a few more questions and provide additional documentation to achieve 100 points of ID. Please select which document you provided in the previous step, then upload additional documentation to equal or exceed 100 points. Each document type has its own points score.

Important: it is important to provide at least 100 points of ID. Failing to provide enough documentation will affect the processing time of your application.

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Done! You’ll receive an email as soon as we check your documents.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

Verification section 

In the "Verification" section, you will have the opportunity to go through KYC (verification procedure) again to update your data if needed.

How long will it take to check identity verification (KYC)?

Usually, applications are processed within 1 hour, however, sometimes verification can take up to 24 hours.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the "Verification" section will be updated.

If you made a mistake while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.au;
• Write to the chat using the button in the lower right corner of the screen.