VIP program gives its members the opportunity to get a discount of up to 100% (depending on VIP level) on trading fees, as well as provides priority support for any queries and offers VIP users the assistance of a personal VIP manager, ready to help 24/7!
VIP levels
Please visit the VIP page to see the current levels and requirements.
The VIP level determines the discount on the maker and taker trading fees. The VIP level is calculated in the range from 1 to 10.
The user is assigned the highest qualifying level across the two metrics.
Example: if the average balance value corresponds to level 5 (≥50,000 USDT, <100,000 USDT) and the trading volume value corresponds to level 2 (≥250,000 USDT, <500,000 USDT), the user will be assigned VIP level 5.
How do I get VIP status?
Once your account meets the requirements of any one of two criteria — Average Balance (monthly avg), Spot Volume (monthly) — you will automatically receive the corresponding VIP level and become a member of the program.
Please note: The trading volume and balance of Sub-accounts are counted/added to calculate VIP level of the main account.
How is the trading volume calculated?
Trading volume is summarized for all days of a calendar month. This includes activity across Main and Sub-Accounts. Additionally, trades executed through the WhiteBIT Convert feature are included in the spot trading volume calculation.
Note: trading volume in assets other than USDT is converted to USDT equivalent.
How is the average balance measured?
To determine the average balance during the month, snapshots of the available funds on the Main and Trading balances are taken randomly. Then, the total amount of funds in the snapshots of these balances is divided by the total number of days they were taken.
Please note that when calculating the average balance and trading volume on the WhiteBIT AU balances mentioned above, all assets are taken into account except those that have been removed from the exchange.
Important: if an asset is removed from the exchange in the middle of the month, this asset will be used for calculation only until the moment of its removal.
When do the discounts apply?
Discounts on Maker/Taker fees are applied automatically upon reaching a VIP level. Once any of the two criteria meets the threshold for the next level, the upgrade is applied within 24 hours — regardless of which criterion qualified.
Upgrade & Downgrade Logic
Level upgrade
- Happens automatically as soon as any metric reaches the threshold;
- Is applied automatically within 24 hours.
- The user is assigned the highest qualifying level across all metrics.
Level downgrade
Downgrade only happens when all metrics fall below the threshold and all applicable grace periods have expired.
- For Spot Volume and Average Balance: on the 1st of each month, the system checks the previous month's results. If below the threshold, you keep your current level for the entire current month to recover. If still below on the 1st of the following month, your VIP level is downgraded at 01:00 UTC.
Example 1: Last timer determines downgrade
- April 1 – Spot and Average Balance fall below Level 3 threshold. Monthly grace starts, expires May 1.
- May 1 – Monthly timers expire. Spot and Average Balance still below threshold → downgrade applied.
Example 2: One metric saves the level
- April 1 – Spot and Average Balance fall below Level 3 threshold. Monthly grace starts, expires May 1.
- April 29 – User tops up Balance above Level 3 threshold.
- May 1 – Monthly timers expire, Average Balance above Level 3 threshold → no downgrade.
Transferring a level from another exchange
Are you new to WhiteBIT AU, but were previously actively trading on another exchange? No problem! In this case, you can become a member of our VIP program as soon as possible, using the procedure of transferring your rates from another exchange.
To switch from another exchange and become a member of the WhiteBIT AU VIP program, you need to confirm your monthly trading volume and balance. To do this, simply fill out the VIP application form by entering your name, email, messenger contacts, and your trading volume and balance on the other exchange. Our specialists will contact you as soon as possible to coordinate the details and confirm your new status on our exchange.
Once your application has been approved, you will be assigned a VIP level that matches your score for one month. VIP status privileges will be available immediately upon level assignment.
Important: The recalculation will take place on the first day of the following calendar month at the end of the monthly accrual period, so you should meet the minimum VIP program requirements to maintain VIP status.