Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, or passing KYC verification, but you did not find the answer in the Help Center?

Contact our support team in a way that is convenient for you!

On the website of WhiteBIT Australia

1. Send a letter with your request to our email support@whitebit.au

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the "Help" panel: 

• Click on "Create a Ticket” to create a request or create a ticket by following the link: https://help.whitebit.au/hc/requests/new 
• Click on "My Tickets" to check your previously created tickets.
  
  

Please note: the WhiteBIT Australia support team only provides assistance with exchange functionality and does not offer any trading advice.

We stay in touch 24/7 and are always ready to help with any questions you may have.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.au;
• Write to the chat using the button in the lower right corner of the screen.