Have you faced any difficulties?
Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, or passing KYC verification, but you did not find the answer in the Help Center?
Contact our support team in a way that is convenient for you!
On the website of WhiteBIT Australia
1. Send a letter with your request to our email support@whitebit.au
2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.
3. Navigate to the "Help" panel:
- Click on "Create a Ticket” to create a request or create a ticket by following the link: https://help.whitebit.au/hc/requests/new
- Click on "My Tickets" to check your previously created tickets.
Please note: the WhiteBIT Australia support team only provides assistance with exchange functionality and does not offer any trading advice.
We stay in touch 24/7 and are always ready to help with any questions you may have.
Problems with WhiteBIT Australia emails delivery?
Didn't receive an email from WhiteBIT Australia or can't find a withdrawal confirmation email from WhiteBIT Australia?
The emails may be sent into your Spam and Promotions folders – double-check these folders in your email.
Please note: if emails from WhiteBIT Australia were found in your Spam or Promotions folder, you should:
- Select all emails from WhiteBIT Australia founded in these folders.
- Right-click on the selected emails to mark them as "Not Spam" or "Important" and move them to your Inbox.
We also recommend you add our email addresses to your contact list, trusted sender list or whitelist in your email settings so that you don't face these difficulties in the future.
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit.au;
-
Write to the chat using the button
in the lower right corner of the screen.