Steps to change your password

1. Log in to your account
2. Go to “Security”

3. Click Change password

4. Enter your old password and choose a new password. For your convenience, there are tips below the new password line to create a strong password. Finally, click Save 

Your account will automatically log out, and you will need to log in again using your new password.

Please note: If you do not have 2FA activated, withdrawals will be restricted for 72 hours after the password change. We recommend securing your account and enabling two-factor authentication, which will also allow you to withdraw funds immediately after changing your password.

Done! You will receive an email notification about the password change.

What should I do if I forget my password and can't access my account?

To reset your password, you can use the "Forgot your password?" function on the login page. 

Then:

1. Enter the email for your WhiteBIT Australia account.
2. You will receive an email, open it, and click the Reset Password button.
3. Enter a new, strong password.

Done! Then, you need to log in to your account again using your new password.

Important! For security reasons, withdrawals will not be available for 72 hours after the change of security methods. To further protect your account, we recommend activating 2FA and anti-phishing.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.au;
• Write to the chat using the button in the lower right corner of the screen.