To access all the functionality of the exchange you need to log in to your account. Our exchange offers several ways to log in to your account.

Login with email and password 

1. Make sure that you are on the site https://whitebit.au.
2. Click the "Get started" button in the upper right corner of the website.
3. Either click to log in using Google or Apple account, or click the “Log in” button to log in using your email.
4. If you’re logging in using your email, in the form, enter your email and your password. 

If you have 2FA enabled, also enter the code in the pop-up window and click "Continue". 

Please note that if 2FA is not activated on your account, you need to enter the code sent to your email when logging in from a new device. This increases the security of the account.

Done! You will be automatically redirected to your account.

Login using Web3

You can log in to your account on the Exchange using Web3 wallet.

Authorization using Web3 wallet is possible with the corresponding browser extension and two-factor authentication enabled on the exchange.

1. On the login page, click the Web3 button.

2. Select the wallet which you want to use to log in. 

3. Next, you need to confirm the login in the pop-up window of your wallet. 
4. The last step is to enter the 2FA code. 

Login issues?

I can't log in to my account because I can't remember my password/the password I enter doesn't match

To reset your password, you can use the "Forgot your password?" function on the login page. Please note that for security reasons, the ability to withdraw funds from the exchange is blocked for 72 hours after changing password by this way.

My account is frozen, what does that mean?

You see an account freeze notice on the login page. This is an automatic account restriction that is caused by entering the 2FA code incorrectly 15 or more times. Instructions on how to remove this restriction will be sent to your email. To remove the temporary account block, you only need to change your account password using the "Forgot your password?" feature.

I wanted to change my password, but I didn't get an email from WhiteBIT Australia in my inbox

Check the "Spam" and "Promotions" folders in your email inbox. We also recommend that you add our email addresses to your contact list, trusted senders list or whitelist in your email settings. This will help to avoid similar situations in the future. Read more about problems with mail delivery and options for resolving issues here.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.au;
• Write to the chat using the button in the lower right corner of the screen.