To access all the functionality of the exchange you need to log in to your account. Our exchange offers several ways to log in to your account.

Login with email and password 

1. Make sure that you are on the site https://whitebit.au.
2. Click the "Get started" button in the upper right corner of the website.
3. Either click to log in using Google or Apple account, or click the “Log in” button to log in using your email.
4. If you’re logging in using your email, in the form, enter your email and your password. 

If you have 2FA enabled, also enter the code in the pop-up window and click "Continue". 

Please note that if 2FA is not activated on your account, you need to enter the code sent to your email when logging in from a new device. This increases the security of the account.

Done! You will be automatically redirected to your account.

Login using Web3

You can log in to your account on the Exchange using Web3 wallet.

Authorization using Web3 wallet is possible with the corresponding browser extension and two-factor authentication enabled on the exchange.

1. On the login page, click the Web3 button.

2. Select the wallet which you want to use to log in. 

3. Next, you need to confirm the login in the pop-up window of your wallet. 
4. The last step is to enter the 2FA code. 

Login issues?

I can't log in to my account because I can't remember my password/the password I enter doesn't match

To reset your password, you can use the "Forgot your password?" function on the login page or follow this link: https://whitebit.au/auth/forgot-password. Enter your email address, which is registered on our exchange. After that, you will receive an email with the password reset link. Please follow it and enter your email and a new password in the appropriate fields. Please note that for security reasons, the ability to withdraw funds from the exchange is limited for 72 hours after changing your password in this way.

My account is frozen, what does that mean?

You see an account freeze notice on the login page. This is an automatic account restriction that is caused by entering the 2FA code incorrectly 15 or more times. Instructions on how to remove this restriction will be sent to your email. To remove the account freeze, you only need to change your account password using the "Forgot your password?" feature.

I wanted to change my password, but I didn't get an email from WhiteBIT Australia in my inbox

Check the "Spam" and "Promotions" folders in your email inbox. We also recommend that you add our email addresses to your contact list, trusted senders list or whitelist in your email settings. This will help to avoid similar situations in the future. Read more about problems with mail delivery and options for resolving issues here.

What should I do if I am no longer able to access the email address that I used to register my account?
In this case, you will be required to undergo an identity verification process. This is important to protect your data and prevent unauthorised access. Please note that requests to change email addresses are only accepted via a ticket or by emailing support@whitebit.au.

I can't log in to my account from the computer. It says that a code should be sent to my email, but I don't see anything. I only received an email saying that someone is trying to register using my email. I am very worried, please help me log in to my account.
Most likely, you are trying to register again. Please make sure you are entering your data in the login, not the registration window, and try logging into your account again. Please use the following link: https://whitebit.au/auth/login?redirect=/

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.au;
• Write to the chat using the button in the lower right corner of the screen.